Anti-Fraud Operations Associate

Full Time

International Banking Client

Office Status: Hybrid

Responsibility:

  • Responsible for assisting, logging, tracking, escalating and resolving all pending fraud incidents Maintains and updates required reporting in accordance with applicable policies, procedures and regulations
  • Assist Anti-Fraud Management to define and maintain fraud prevention and detection procedures and map to strategy/policy
  • Assist Operations Management to define operational fraud business process flows and Alert Response Protocols
  • Assist Anti Fraud Risk Management with all training initiatives generating a high-level of anti-fraud awareness for our internal staff, relationship managers including our external customers.
  • Assist in the development of KPI & KRI reporting for fraud program
  • Responsible for assisting with investigations of reported fraud or suspicious activity and the creation of reports/summaries to be distributed to key stakeholders of the program
  • Assist the Fraud Prevention Officer in regards to NPDD and Fraud prevention at the entity level
  • Assist the team in regard to ad-hoc projects and assignments related to fraud investigations and prosecutions as necessary
  • Disposition of fraudulent alert transactions within the Actimize IFM system, conducting escalation when required, cancelling transactions from further processing when identifying fraud, approving transactions deemed not fraud after completing account research or customer confirmation
  • Resolve queued transactions within the service level agreements to reduce potential money transfer losses due to CMS, CHIPS, FEDWIRE, ACH or SWIFT cut-off deadlines.
  • Assists the Operations VP with day-to-day workflow management, performance and management of assigned Actimize alerts and enhancement of department processes.

Qualifications:

  • Strong attention to detail; will need to examine transaction data and records to detect and trace fraudulent transactions
  • Strong analytical, critical thinking and problem-solving skills with the ability to apply conceptual framework to various situations
  • Strong Case Management, Outlook, Excel, Visio, and PowerPoint skills
  • Strong communications and writing skills, including the ability to be highly persuasive through presenting facts and methodical process
  • Strong Problem Solving skill
  • Ability to work with other support groups to ensure for proper cross communication
  • Ability to work in a busy deadline driven work environment
  • Flexibility to meet the demands of a constantly changing environment
  • Basic knowledge of fraud
  • Strong project management skills
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