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Desktop Support Engineer

  • NYC
  • Full Time

Apply for the Desktop Support Engineer position

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Role

  • Analyze events, handle incidents effectively and influence decisions to improve the reliability and speed of the response.
  • Enforce procedures as they relate to technical change management, patch management, and core systems monitoring.
  • Advanced troubleshooting of multi-tiered virtual/physical systems, applications, and patches.
  • Create, manage, and monitor software packages, software updates, and deployments
  • Support & assist the maintenance of directory services and software deployment
  • Manage enterprise-wide projects from assessment and proof of concept through to implementation
  • Package software for automated deployments, providing logic for handling new installations, upgrades, and managing dependencies
  • Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform
  • Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
  • Create and manage Active Directory Group Policies, OU permissions, DHCP and DNS
  • Assist with regression testing of supported software through OS Patches and Upgrades
  • Use existing process-level and system metrics to troubleshoot performance issues and improve user desktop performance. Identify areas where new metrics will be beneficial to improve performance observability, identify areas for automation, improvement, efficiency gains.