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Director/Executive Director, IT Operation Manager (Deputy Head IT Manager)

  • NYC
  • Full Time

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Summary: This position is full time position and bi-lingual required (Chinese mandarin and english). This position is responsible for the Branch’s Information Technology functions for supervising the resources and activities of IT Department, managing the IT Operation Team, administering the day-to-day IT operations, maintenance of the infrastructure components, security, and resilience to support the Branch’s business operations.


Responsibilities:

  • Oversee and direct the IT Operation Team to ensure that services, systems and IT infrastructure including hardware, software, telecommunications, network, IT environment controls etc. work securely and reliably.
  • Ensure the high security and performance of the Virtual Machine, Servers and Storages etc.
  • Manage the operation, administration and maintenance of backup system to ensure that the functionality and efficiency of data backup and restoration are in compliance with regulatory requirements while meeting the Branch’s needs.
  • Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time while meeting the Bank’s IT & IS standards.
  • Ensure the high security and performance of network infrastructure.
  • Ensure that servers and network device configuration and patching meet the Bank’s IT & IS standards.
  • Liaise with data center service providers (e.g. Head Office) in relation to system, network, equipment, information security and service provisions etc.
  • Manage the IT Asset (Hardware and Software) throughout the life cycle.
  • Ensure the secured functioning of the Data Centers and Offices (including disaster recovery office).
  • Ensure technical operational problems are resolved in a timely and effective manner.
  • Take the lead for the development, test and execution of the disaster recovery plan.
  • Take the lead to manage IT infrastructure, service or software implementation projects.
  • Develop and maintain IT policies, procedures and Service Level Agreement (“SLAs”).
  • Assist to define and implement the short-term and long-term goals for the IT Department.
  • Assist to devise, track and control the annual operating and capital budgets for IT Department.
  • Identify needs of the IT department and fulfill the procurement process with proper Management approval.
  • Act as the primary Vendor Manager for IT department.
  • Hire and conduct the performance evaluation on the IT Operation Team members.
  • Be responsible for demonstrating risk awareness by following all policies, procedures, and internal control in their daily routine.
  • Other duties as assigned by the Head/Deputy Head of IT Department.