Madison-Davis
EXTERNAL CLIENT ROLE
3-month project (thru October 25th)
Looking for candidates who can start ASAP
100% Remote – East-Coast candidates preferred
– Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients
– Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability
– Configure devices, drivers, and network printers
– Install operating systems and business applications
– Complete troubleshooting tickets to upkeep helpdesk documentation
– Assist in the installation and configuration of desktop and laptop hardware and software
– Participate in IT projects, other duties and special projects as assigned
– Perform other tasks and duties as required and assigned