Consultant

Duration: 6 months

Job Description:

Complete helpdesk request and troubleshoot any issues raised in helpdesk tickets
Assist in the management of Bank-wide workstation, software licenses, and remote accesses (e.g. VPN, email etc.)
Ensure the monthly security patches and critical patches are deployed to all systems
Assist the PC support team with any projects if needed

Job Requirement:

Bachelor’s degree is required; advanced degree is preferred
Major in business IT related field is required
Minimum 1 year’s relevant experience is required
Experience with computer hardware, software, systems, and peripherals installation is required
Good communication skill to guide non-tech users with step-by-step solutions to resolve issues is required
Be familiar with Microsoft Office, Windows 10 Enterprise Environment, Avamar, Cisco Jabber, Ivanti’s Landesk, McAfee, MobileIron and Symantec etc.
Bilingual proficiency in Chinese Mandarin is highly preferred but not required