IT Applications Analyst

Full Time

Madison-Davis

EXTERNAL CLIENT ROLE

Under the direction of the Applications Supervisor, the IT Applications Analyst administers the implementation and on-going support processes for software applications utilized by the organization. The IT Applications Analyst maintains a thorough knowledge of bank software applications and their use. They are responsible for tracking updates and ensuring that the bank is current with respect to all requirements.

  • Application Support. Responsible for implementing application standards and procedures for the bank. This includes the following:
  • Documenting applications and their use
  • Resolving escalated Service Desk tickets
  • Assisting in new implementation projects
  • Supporting line of business teams in utilizing and optimizing computer application usage 
  • Assisting lines of business in defining requirements related to new and existing applications
  • Coordinating and collaborating with software vendors to monitor and resolve escalated issues with third-party applications. This includes troubleshooting issues between vendor and core banking products
  • Coordinating with and supporting the Enterprise PMO in the definition and implementation of corporate level projects 
  • Additional projects as assigned 
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