Madison-Davis
EXTERNAL CLIENT ROLE
Summary
To secure payments on delinquent mortgage accounts, HELOCS, and resolve mortgage account issues in a team-oriented atmosphere following all federal guidelines by performing the following duties.
Essential duties:
- Initiate direct contact with borrowers to assess borrower’s situation and obtain repayment options to reduce potential losses to the bank in accordance with regulations and company policies
- Collection of assigned delinquent accounts using the Bank’s policies, referring to collection law set forth by regulatory agencies when calling customers
- Records information about the financial status of customer and status of collection efforts, suggests various options to bring accounts current
- Ensure customer letters and written notices are sent in a timely manner and in accordance with regulations and company policies
- Handle inbound collected and customer service calls
- Utilize skip tracing skills to locate mortgage customers
- Review delinquent loans for loss mitigation work out options, modifications and special forbearances
- Review collateral conditions and asset value
- Notifies PMI, government agencies and investors of existing defaults and possible foreclosure action
- Receives payments and documents amount paid to customer accounts. Return unacceptable payments. Process payments using Western Union and Pay Simple.
- Management foreclosure and loss mitigation accounts
- Work with credit reporting agencies to ensure accurate credit reporting using E-Oscar
- Knowledge of Foreclosure, Bankruptcy, REO/Property Preservation, Post Charge Off Collections
- Provide payoff requests
- Other duties may be assigned