Quality Assurance Officer

Full Time

International Banking Client

Office Status: Hybrid


  • Develop, coordinate and implement quality assurance review programs bank wide.
  • Identify, track and escalate gaps in current processes and prioritize gaps/deficiencies based on impact analysis.
  • Performing ongoing as well as Ad Hoc risk assessments/testings for all established protocols and operating units of the bank and drive improvements/remediation/amendments in policies, procedures, processes, services and products quality.
  • Drive alignment of procedures, processes and product improvements with existing banking standards, Business Operating Manuals (BOMs) and policies.
  • Ensure correctness of information captured on the Bank’s ACBS reporting and other core banking platforms.
  • Keep current with respect to banking regulatory requirements and share any new information or changes to these requirements with the appropriate internal stakeholders.
  • Continuously reevaluate the quality assurance review program and make all improvement/modifications as needed.
  • Work to find and implement solutions to any and all problems discovered during quality control reviews.
  • Report via verbal and or written summaries all major quality control findings to senior management and following up with timely remediation, recommendations, or corrective solutions.
  • Actively participate in line of business feedback sessions as testing results ‘Subject Matter Expert’ and offer clarifying commentary as needed to support findings.
  • Oversee, coach and provide training and exposure to junior staff members to ensure they have the skills and proficiency needed to perform the required job functions.
  • Execute other tasks as assigned.
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