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Senior Technical Support Specialist

  • NYC
  • Full Time

Apply for the Senior Technical Support Specialist position

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  • Provides exceptional deskside and remote support users, with a focus on the firms Executive members
  • Owns and follows up on IT support requests and problem tickets until user confirms resolution.
  • Enters incidents and requests into ServiceNow to ensure accurate tracking of End User Issues
  • Strong experience of video conferencing and collaboration tools, Microsoft Teams
  • Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
  • Works on complex, confidential assignments
  • Owns project execution on behalf of the Deskside team, ensures documentation is accurate, updates are provided to management and inventory/completion tracked successfully.
  • Ensures past incidents and resolutions are documented appropriately according to knowledge management standards.
  • Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
  • Collaborates with other team members to provide efficient, full-service support.
  • Participates in testing new desktop technologies and software.
  • Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
  • Technician will provide customer technical education, and support high level technical problems.
  • Excellent verbal and written communication skills
  • Assists, encourages, and serves as a backup to other team members.