Servicing Supervisor

Full Time




Directs and coordinates activities of workers engaged in collecting delinquent customer accounts.  Monitors loan set-up area to assure timely and accurate loan processing.  Performs the following duties personally or through subordinates.  Directs and coordinates Escrow and Mortgage Discharges.  Assist Commercial and Construction.


  • Assigns workers responsibility for investigating and verifying financial status and reputation of customers, preparing documents to substantiate findings, and recommending rejection or approval of mortgage insurance claim, legal action, etc. on all types of mortgage loans.
  • Presents special credit arrangements.  Reviews Loss Mitigation procedures and policies for adherence to CFPB, Fannie Mae, FHA rules and guidelines.  Submits recommendation to Servicing Manager.
  • Assigns responsibility for investigation of fraud cases and possible legal action and collection for returned checks and delinquent bills.
  • Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
  • Audits delinquent accounts, considered to be uncollectible, to ensure maximum efforts have been taken before assigning bad debt status to account.
  • Submits delinquent accounts to attorney or outside agency for collection.
  • Assists in responding to various customers’ inquiries as to their mortgage accounts.
  • Monitors various system generated reports for accuracy of information submitted.
  • Compiles and analyzes statistical data.
  • Assists management in the formulation of credit policies.
  • Verifies Escrow Analyses are complete. Taxes and Insurance are paid as required.
  • Verifies Mortgage Discharges are complete as required.
  • Other duties may be assigned.


Directly supervises employees in the Servicing Department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Associate’s degree (A.A.) or equivalent from two-year college or technical school; 3 to 5 years related experience and/or training; or equivalent combination of education and experience.  Working knowledge of FHA policies, helpful.

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