Madison-Davis
EXTERNAL CLIENT ROLE
Job Responsibilities:
- Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications
- Design flexible, scalable, and robust architecture for Customer Relationship Management to meet the dynamic needs using Salesforce (Sales/Service Cloud)
- Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
- Provide input into final decisions regarding hardware, network products, system software, and security developing a data strategy and a conceptual data model for an omnichannel experience
- Must have Critical thinking and problem-solving Risk assessment and issue analysis skills
- Understand the requirements and provide one or more options for the solution, utilizing Salesforce best practices.
- Guide technical team to deliver a flexible and scalable solution that meets overall customer business requirements
- Work with cross functional team actively in solution design and implementation
- Manage critical customer cases and maintain clear and concise case documentation
- Perform technical solution reviews and provide recommendations to improve adoption and usage
- Must-Have Interpersonal Skills, ability to work with multiple stakeholders’ partners of different backgrounds and in a multicultural environment
- Ability to articulate and present different points-of-views on various technologies
- Excellent verbal and written communication skills – Mentors team members in technology, architecture, and delivery of applications
- Experience with Salesforce.com integration solutions, including SOAP API, REST API, services, and Bulk API
Job Requirements:
- Bachelor’s or master’s degree in Computer Science, Information Technology or related field
- 10 to 12 years of experience as a team member of successful software project implementations related to Salesforce.
- At least 8+ Years of Salesforce Configuration and Development experience.
- At least 3+ years of experience on Salesforce & Force platform as an architect
- At least 2+ years of experience on Apttus CPQ
- Salesforce Administrator and Developer Certifications required
- Experience integrating Salesforce with different system using Webservices (REST or SOAP) or middleware.
- Experience in Lighting web components and strong hands-on experience in developer practices. Ability to work independently and guide junior team members.
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies, systems architecture, and ability to design scalable performance-driven solutions preferred.
- Strong in Salesforce out of the box configuration this includes Data Model Security and Process Automations.
- Strong knowledge of Salesforce applications including configuration, process builders, workflows, and database design.
- Advanced knowledge of Salesforce data model, custom objects, workflows, and configuration.
- Should have worked in the Agile Project execution environment.
- Prior experience with Java or .NET technologies is a plus.
- Prior experience with a CRM migration project is a plus.
- Good understanding about the deployment techniques and change management.
- Strong Team Player, Critical Thinker, Analytical, and strong Problem-solving skills are required
- Must possess strong communication and interpersonal skills.
- Perform hands-on solution design, proof-of-concepts and development and testing tasks as required in support of the implementation activities
- Manage critical customer cases and maintain clear and concise case documentation
- Perform technical solution reviews and provide recommendations to improve adoption and usage